Order Cancellation Policy

Orders placed with PRESTO may be cancelled before dispatch by contacting our customer support team as soon as possible. We will make every reasonable effort to stop an order, although cancellation cannot be guaranteed once processing or fulfillment has begun.

How to Request a Cancellation

Email: contact@gopropresto.com
Phone: +1 (689) 597-4036

Please include your full name, order number, and the product you wish to cancel.

Cancellations Before Dispatch

If your cancellation is confirmed before dispatch, a full refund will be issued to your original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Cancellations After Dispatch

If your order has already been dispatched, we may be unable to stop the delivery. However, you may be eligible for a return or cancellation under our Return and Refund Policy or applicable consumer protection laws.

Please contact our customer support team for instructions before returning a product.

Condition of Returned Products

Customers may inspect products to the extent reasonably necessary to establish their nature, features, and operation.

Pressure canners and other kitchen products should be handled carefully during inspection. Where permitted by applicable law, we may reduce a refund if excessive use, damage, missing parts, or improper handling has reduced the product's value.

Please include the original accessories, manuals, packaging, and other components supplied with the product whenever possible.

Return Shipping Costs

Customers are normally responsible for return shipping costs for change-of-mind cancellations unless we have agreed otherwise or applicable law requires PRESTO to cover those costs.

PRESTO will cover reasonable return shipping costs where an item is faulty, damaged on arrival, incorrectly supplied, or where required by applicable law.

Refunds

Approved refunds will be issued to the original payment method. Where required by applicable law, eligible refunds will include the product price and applicable standard delivery charges.

Additional charges for express or upgraded delivery services may not be refundable where permitted by law.

Where legally permitted, we may withhold a refund until the returned goods have been received or you provide reasonable evidence that they have been sent back.

Cancellation Exceptions

Cancellation rights may not apply to certain products or orders where an exception is permitted by applicable law. Any applicable restrictions will be communicated in accordance with our policies and relevant consumer protection requirements.

Nothing in this policy limits or removes any statutory consumer rights that apply to you.