Shipping Policy

PRESTO aims to provide a smooth and reliable delivery experience for every customer. We ship to destinations where delivery is available, subject to product availability, shipping options, and the destinations supported at checkout.

Available shipping methods, shipping charges, and estimated delivery times will be displayed at checkout where applicable.

Order Processing

Orders are processed after payment has been successfully completed and confirmed.

Once your order enters processing, we will prepare it for dispatch. Processing times may vary depending on product availability, order volume, and shipping arrangements.

Please note that orders may not be cancellable once processing or fulfillment has begun. For details, please review our Order Cancellation Policy.

Delivery Times

Estimated delivery typically takes 5–8 business days, subject to the product, destination, courier, and any applicable customs processing.

Delivery times are estimates only and are not guaranteed. Some orders may take longer due to courier disruptions, customs clearance, severe weather, public holidays, high order volumes, or other circumstances beyond our reasonable control.

Please check the estimated delivery information provided at checkout before placing your order.

Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Incorrect or incomplete addresses, contact details, or other delivery information may cause delays, failed delivery attempts, or additional charges.

If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the shipment, additional shipping or reshipping charges may apply where permitted by applicable law and our store policies.

For pressure canners and other kitchen products, please ensure that someone is available to receive the shipment if required by the courier.

Order Tracking

Where tracking is available, tracking information will be sent by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, contact our customer support team for assistance.

Delivered but Not Received

If your order is marked as delivered but you have not received it, please check:

With household members or neighbours
Reception areas or mailrooms, if applicable
Safe places or designated delivery locations
Any delivery notifications from the courier

If you still cannot locate your package, please contact us promptly so we can help you investigate the delivery status.

Shipping Delays and Delivery Issues

We will make reasonable efforts to assist customers with delayed, missing, or damaged shipments.

If your order arrives damaged, please contact us as soon as possible and include your order number, a description of the issue, and clear photos of the packaging and product where available.

Your rights regarding delayed, lost, or damaged deliveries remain subject to applicable consumer protection laws.