Return and Refund Policy

At PRESTO, we aim to provide a dependable shopping experience and handle eligible return and refund requests fairly. This policy applies to products purchased through our website, including discounted, promotional, and limited-stock products.

Change-of-Mind Returns

Customers may be eligible to return or cancel an online purchase within the applicable period provided by consumer protection laws.

If you wish to return an eligible product, please contact us within the applicable timeframe. After notifying us of your decision, you must return the product within the period required by applicable law or our return instructions.

To request a return, contact us at:

Email: contact@gopropresto.com
Phone: +1 (689) 597-4036

Please include your full name, order number, and the product you wish to return.

Do not send a product back before receiving return instructions from our customer support team.

Product Condition

You may inspect a product to the extent reasonably necessary to understand its nature, features, and operation.

Products should be returned with all included accessories, manuals, components, and original packaging where possible.

Pressure canners and other kitchen products should be handled carefully during inspection. Where permitted by applicable law, we may reduce a refund if excessive use, damage, missing parts, or improper handling has reduced the product's value.

Any permitted deduction will be assessed in accordance with applicable consumer protection laws.

Return Shipping Costs

Customers may be responsible for the direct cost of returning change-of-mind purchases unless otherwise agreed or required by applicable law.

Because pressure canners and other kitchen appliances can be heavy or bulky, please contact us before arranging a return so we can provide the appropriate instructions.

PRESTO will cover reasonable return costs where a product is faulty, damaged on arrival, incorrectly supplied, or where applicable law requires us to do so.

Damaged, Faulty, or Incorrect Products

Please contact us promptly if your order arrives damaged, defective, incomplete, or different from the product you ordered.

Provide your order number, proof of purchase, a description of the issue, and clear photographs or videos where available. This helps us assess the problem and determine the appropriate resolution.

Depending on the circumstances and your statutory rights, possible resolutions may include repair, replacement, price reduction, partial refund, or full refund.

Discounted and promotional products retain any statutory consumer rights that apply.

Refund Processing

Approved refunds will be issued to the original payment method wherever possible.

Eligible refunds will include the product price and applicable standard delivery charges where required by law. Additional charges for express or upgraded delivery may not be refundable where permitted by applicable law.

Where legally permitted, we may withhold a refund until the returned product has been received or acceptable evidence of return shipment has been provided.

Refunds will be processed within the timeframe required by applicable law and our applicable policies. Your bank or payment provider may require additional time to make the funds available in your account.

Products Not Eligible for Change-of-Mind Returns

Certain products may be excluded from change-of-mind returns where permitted by applicable law. Any applicable exceptions will be assessed according to the product and the relevant legal requirements.

These exceptions do not remove your rights if a product is faulty, damaged, incorrectly supplied, or otherwise covered by statutory consumer protections.

Misuse and Accidental Damage

We may reject claims relating solely to damage caused by accidents, misuse, improper handling, unauthorized modifications, failure to follow manufacturer instructions, neglect, or normal wear and tear, where permitted by applicable law.

This does not affect your rights concerning faults that existed when the product was supplied or other rights protected by law.

Statutory Consumer Rights

Nothing in this policy limits or removes any statutory consumer rights that apply to you. If this policy conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

By purchasing from PRESTO, you acknowledge that you have had the opportunity to review this Return and Refund Policy.